How To Price Your Agency Services

Post by
Yash Shah
20 min read
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Looking for a pricing model for your next project? Not sure how to balance profitability with performance? Well, you're not the first agency manager to be utterly confused about how to price your agency services.

Typically, as an agency, you're in the business of either offering a product, or services, or offering a product as a service — SaaS is a great example. But, no pricing method can be a one-size-fits-all answer, right?

Here's where you start to understand that to first decide a fee structure, you need to outline the scope of work. Depending on that, you'll be able to roughly figure out how many hours each deliverable may require. Multiply that by the cost per hour, and you have in front of you a pricing structure.

But, this has many disadvantages. For instance, the client may require an additional module to be added to the current project, or an older project might need an overhaul. What do you do then?

Thankfully, much wiser men before us have sorted it out for us.

Here are some of the most popular agency pricing models:

    Fixed Fee Pricing

    In a fixed fee model, you decide how much time and effort a project takes, and present a single, up-front bill to the client. The client, depending on the budget, will negotiate - as is the norm. This is normal. But smart agency managers add a contingency fee to account for sudden, last-minute requests or changes outside the project plan.

    Pros -

    • Transparency
    • Shortened TAT
    • High profitability


    • High client attrition rate if the fees are too high.
    • Requires previous project experience to predict time and cost.
    • Requires strict time and resource management.

    Time-Based Pricing

    To maximize agency services, applying the time-based fee structure is a great idea. In this model, you get a higher profit margin and it works well in situations where project deadlines may be fluid. New clients generally prefer this model because they have more leeway in negotiating the terms of a contract. Small-to-medium-sized agencies also prefer this model because it’s easier to monetize.

    Pros -

    • Clients generally prefer this
    • High agency profitability
    • Good for multi-level projects that span more than one vertical


    • No opportunity to bill in advance
    • Payment disputes may arise
    • Revenue goes down when team experience goes up

    Value-Based Pricing

    An increasingly common practice in the agency business is the monetization of value — which can either be an exceeded target, or a highly profitable engagement that has resulted out of maximum effort from the agency. Think of it as a treat to yourself after successfully completing a week-long diet plan. It enhances — actually incentivizes a higher output. And because it’s a win-win situation overall, value-based pricing has a higher profitability score.

    Pros -

    • Increases motivation and team morale
    • Strengthens client-agency bond if successful
    • Increases chances of re-negotiation


    • Agency track record matters
    • Increased pressure on the team
    • Profit margins cut down by over-delivery

    Points-Based Pricing

    In this model, the agency assigns points to each task. The client agrees to pay per point, and then depending on the client’s budget several points are assigned to each project. Wait, where else have you seen this? It’s a model adapted from strategy games like Age of Empires and Clash of Clans, where the money or gold you earn is used to buy upgrades. The points assigned depend on the complexity — and profitability of the task. The biggest advantage is that both the partners (agency and client) can prioritize tasks based on cost and complexity.

    Pros -

    • Easy to track progress
    • Easy to assign work
    • Easy to apply


    • No relation between time and points assigned
    • A points system has to be re-evaluated for every new project
    • Does get confusing

    Deciding the right fee structure can make or break your agency’s finances. You also need to consider that without profitability, you cannot expand your footprint. 

    Which Is The Best Pricing Model For Maximum Profitability?

    We suggest using the time-based model as starting an agency. Why? Well, for starters, it’s easy to understand. A client needs things done, you have a list of how much time each task will take, and then you assign a rate after mutual discussion.  Once you’ve delivered the project on time, that’s when things get interesting.

    Using a time-based model allows you to rapidly UPSELL. How?

    Add more items to the scope of work and then increase the number of hours.

    No, this is not cheating. You’re working harder, but you’re getting value for your work, without having to gamble on wild claims of increasing user engagement tenfold or to bring in 100,000 new site visitors every day.

    In the end, never forget that time is money.

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    About Author

    Yash Shah
    Co-founder & Chief Executive
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    Yash did Mechanical Engineering and worked as an Investment Banker before founding a Tech Agency that grew to 55 people team offering SaaS, FinTech and E-Commerce Web & Mobile app Development. He currently serves as Chief Executive at Clientjoy - a platform that helps 13K+ Agencies & Freelancers in 90+ Countries acquire and retain happier clients.

    About the Editor & Reviewer

    Pranoti Hinge
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    Pranoti is a B.Tech Grad, having worked across 10+ business verticals with 6+ years of Exp. Pumping up organic traffic & optimising search engines is her bread, butter & cheese. she currently serves as a Sr. SEO Strategist at Clientjoy - a platform that helps 13K+ Agencies & Freelancers in 90+ Countries acquire & retain happier clients.

    Tanmay Parekh
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    Tanmay pursued his undergraduate studies in Information Technology but marketing piqued his interest & he finished his postgraduate in Marketing & Finance from Macquarie University, Sydney. With diverse experience across different domains like Ed-Tech, Digital & SaaS. He currently serves as a Growth Head at Clientjoy - a platform that helps 13K+ Agencies & Freelancers in 90+ Countries acquire & retain happier clients.

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